Director, Professional Services – Consulting

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a specialized team of delivery consultants, project managers, and resident engineers who support mission-critical deployments in the public sector.

• Oversee the intricate rollout of Zero Trust platforms across federal civilian, defense, intelligence, and SLED agencies.

• Ensure that deployments are carried out on schedule, within defined scope, and in accordance with stringent mission requirements.

• Manage regional capacity planning, resource allocation, billable margins, and backlog resolution.

• Collaborate with FP&A and Operations to project revenue and headcount requirements.

• Act as the primary escalation point for leadership in public sector customer environments and strategic Federal System Integrators.

• Address delivery obstacles and cultivate trusted relationships with executives.

• Align delivery methodologies with FedRAMP High, DoD IL5, CJIS, and Zero Trust standards.

• Work with systems integrators to enhance ecosystem delivery capacity and quality.

• Advocate for an AI-native enterprise culture, excellence in service delivery, expedited time-to-value, management of services P&L, and partner enablement.

⛳️ Requirements

• Proven ability to utilize modern AI tools and technologies to enhance workflow efficiency, execution of delivery, and operational productivity.

• Over 10 years of progressive experience in leading and scaling Professional Services, Technical Consulting, or Customer Delivery organizations within the realms of enterprise software, cloud networking, or cybersecurity.

• More than 5 years of direct management experience overseeing people managers, senior technical consultants, and engagement leads.

• A successful history of managing professional services delivery P&Ls, utilization, margins, and capacity models exceeding an annual services run-rate of $15M.

• Comprehensive understanding of the US Public Sector landscape, including nuances of federal procurement, prime/subcontractor ecosystems, and compliance standards such as FedRAMP, NIST SP 800-53/207, and DoD SRG.

• US Citizenship is required.

• Active US Government Top Secret security clearance, or one that has been active within the last 24 months.

• Preferred: Experience in implementing AI-driven delivery frameworks, predictive analytics, or automation methodologies.

• Preferred: Strong technical knowledge of SASE, SSE, ZTNA, SWG, and architectures for cloud workload protection.

• Preferred: Industry certifications like CISSP, CISM, PMP, or other equivalent credentials in enterprise cloud security.

• Preferred: Experience in developing and monetizing new service offerings, packaged migration accelerators, and partner-led delivery programs.

🏝️ Benefits

• Various health plans.

• Time off plans for vacation and sick leave.

• Options for parental leave.

• Retirement plans.

• Education reimbursement.

• In-office perks.

• Hybrid working model.