Director, Application – Technical Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the capabilities of Application Support, Field Service / Technical Service, and Regional FAE within a unified operational framework.

• Recruit and develop the Regional FAE team initially focusing on the East, Central, and West regions.

• Create models for engagement and transitions between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product, and Engineering.

• Analyze customer process requirements, identify challenges, applications, and sockets, transforming opportunities into specifications, trials, and successes.

• Elevate the technical and application proficiency of the commercial team through coaching, field involvement, tools, and structured training programs.

• Enhance Application Support by establishing qualification, escalation, lead-routing standards, and measurable service benchmarks.

• Direct Field Service / Technical Service with an emphasis on response times, resolution efficiency, first-time fix rates, reduction of recurring issues, and overall customer satisfaction.

• Establish feedback mechanisms from field and application challenges into Product, Quality, Operations, and Engineering.

• Collaborate with Regional Sales Leaders on strategic accounts, significant opportunities, competitive conversions, and resource allocation.

• Define KPIs and operational rhythms for applications and technical services.

• Shape the long-term technical organization and talent strategy as the business grows.

⛳️ Requirements

• A minimum of 10 years of experience in industrial automation, process instrumentation, hygienic processing, or a closely related technical field.

• Proven leadership experience in customer-facing application engineering, sales engineering, technical service, or similar teams.

• Strong technical-commercial acumen with the ability to link customer processes and applications to revenue generation opportunities.

• Experience collaborating with distributors, system integrators, OEMs, and end users.

• A successful history of team building, process enhancement, and driving change across various functions.

• Excellent executive communication, coaching, and talent development abilities.

• Ability to operate effectively as a working leader in a transformative environment.

🏝️ Benefits

• Equal opportunity employment.

• Reasonable accommodations for applicants with disabilities.