Voice Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver a compassionate and personalized voice-based customer service experience.

• Promote financial products and services to foster customer loyalty and provide optimal solutions.

• Meet and surpass sales goals, with the potential to earn incentives based on performance.

• Greet customers, address inquiries, and manage requests effectively.

• Ensure complete satisfaction for each customer.

⛳️ Requirements

• Must possess a high school diploma.

• Prior sales experience is advantageous.

• Must be available to work a schedule of 6 days on, 1 day off (Monday to Saturday).

• Work for 6 hours and 20 minutes each day.

• Required internet connection with a minimum speed of 100 Mbps.

• Must have a wired network connection for desktop usage.

• Ability to communicate clearly and objectively.

• Familiarity with customer service techniques.

• Proficient in active listening and analyzing customer needs.

• Strong time management and task prioritization skills.

• Capable of collaborating with a team and devising creative solutions.

• Results-driven approach.

🏝️ Benefits

• Meal voucher.

• Medical and dental insurance.

• Incentive campaigns.

• Equipment provided – desktop computer for remote work.

• Flexible breaks.

• Semiannual profit-sharing bonus.

• Internet allowance.

• Structured development program and career path.

• Inclusive and respectful work environment.

• Life insurance.

• Partnership with Sesc.

• Pharmacy discount program.

• Transportation allowance.

• Optical reimbursement.

• TotalPass membership.

• Discount on the Carrefour card for purchases at Carrefour stores.