Customer Service Representative

This is a fully remote position, open to applicants in North Carolina, +2 more states.

📋 Description

• Schedule service calls for field service technicians across the US, prioritizing based on urgency and location

• Generate service tickets and assign them to different service agencies

• Serve as the intermediary between clients and field technicians

• Address service order inquiries through phone and email channels

• Meet additional requirements established by Senior Management as part of job responsibilities

• Deliver customer service to both internal and external clients through direct interaction, phone, or online platforms

⛳️ Requirements

• Experience in dispatch and/or call center environments is preferred

• Clear and professional communication skills, both oral and written, are essential

• Proficient computer skills are required

• Ability to effectively prioritize tasks and communicate those priorities

• Capability to manage multiple projects simultaneously and independently

• Flexibility to adapt to procedural or organizational changes within the company

• Personal ownership of a Windows device, dual monitors, and a reliable wired internet connection is necessary

• Preferred locations include Texas, Georgia, Tennessee, and North Carolina

🏝️ Benefits

• Full-time employment

• Remote work arrangement

• Employee-provided Windows device setup with dual monitors and a strong wired internet connection (equipment requirement, not an employer-provided benefit)