Customer Experience Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Schedule appointments for customers regarding collision repair and estimates in accordance with established SOPs.

• Handle a significant volume of both inbound and outbound communications with customers.

• Assist customers in making rental car reservations and organizing tow schedules.

• Manage daily tasks with a strong sense of urgency.

• Communicate with empathy, confidence, and professionalism.

• Address inquiries by clarifying needs, researching information, and taking appropriate next steps.

• Resolve customer issues through active listening and leveraging internal resources.

• Multitask across various systems and communication platforms.

• Adhere to processes to ensure accuracy in assignments and maintain data integrity.

• Protect customer and company information while upholding confidentiality.

• Maintain company-issued equipment and report any issues promptly.

• Foster positive outcomes and ensure a high-quality customer experience.

• Perform additional duties as needed.

⛳️ Requirements

• A high school diploma or GED is required.

• At least 1 year of experience in a high-volume call center setting.

• Exceptional verbal and written communication abilities.

• Proven empathy and active listening skills.

• Capability to multitask and prioritize effectively in a fast-paced environment.

• Strong attention to detail and commitment to accuracy.

• Outstanding time management and organizational skills.

• Self-motivated with a robust work ethic and quick learning ability.

• Access to a reliable modem and high-speed internet that meets the minimum requirements.

• Ability to navigate and multitask across various systems, including CRM software.

• A quiet, distraction-free workspace is essential.

• Availability for Monday to Friday from 10:30 AM to 7:00 PM CST, with rotating Saturday shifts from 8:00 AM to 12:00 PM CST.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Group Life Insurance

• Disability Insurance

• 401k Retirement Plan with matching contributions

• Referral Bonus (“Cash From Crash”)

• 5 Paid Holidays

• Monthly performance-based bonuses of up to $400

• Fully remote work arrangement

• Company-issued equipment