Customer Experience Assistant

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver technical assistance for hosting, domain, and associated services via tickets, chat, and phone.

• Assist with entry-level sales and billing inquiries.

• Report software bugs to the development team.

• Conduct partial infrastructure monitoring.

• Notify the Infrastructure Team and Manager of any issues.

• Manage cross-selling and up-selling initiatives.

• Advise customers on enhancing and developing their services.

• Provide customer insights to enhance products, services, and overall customer satisfaction.

• Occasionally undertake tasks beyond standard duties to support the company's primary goals and foster personal growth within the organization.

⛳️ Requirements

• A professional and approachable customer support demeanor.

• Precision and effectiveness in addressing customer inquiries.

• Readiness to tackle customer issues ranging from simple to complex.

• Familiarity with Linux and Windows operating systems.

• Understanding of hosting services and domain registration.

• Proficiency with Plesk, cPanel, and WHM.

• Knowledge of popular CMS platforms like WordPress and Joomla.

• Strong problem-solving abilities.

• Self-motivation and proactive initiative taking.

• Team collaboration skills and a spirit of cooperation.

• Outstanding written and verbal communication skills in both Greek and English.

• Excellent time management abilities.

• Capability to work remotely and accommodate shift schedules.

🏝️ Benefits

• Fully remote work environment, allowing you the flexibility to work from home.

• Shift-based working hours.

• A commitment to diversity and inclusion.

• Opportunities for career advancement within the company.