Voice Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized voice support to clients

• Provide financial products and services to foster customer loyalty

• Meet and surpass sales objectives

• Support customers by addressing inquiries and managing requests

• Guarantee customer satisfaction

⛳️ Requirements

• High school diploma

• Sales experience is an advantage

• Must be available to work a 6-on, 1-off schedule (Monday to Saturday)

• Commitment to 6 hours and 20 minutes per day

• Internet connection with a minimum speed of 100 Mbps

• Wired network connection required for desktop usage

• Clear and effective communication skills

• Proficiency in customer service techniques

• Strong active listening and needs analysis abilities

• Skills in time management and task prioritization

• Proactive mindset and a passion for making a difference

• Capability to collaborate within a team and devise creative solutions

• Results-driven approach

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns

• Equipment provided – desktop computer for remote work

• Flexible break options

• Semiannual profit-sharing bonus

• Internet cost reimbursement

• Structured development program and career trajectory

• Inclusive and respectful workplace culture

• Life insurance

• Sesc partnership

• Pharmacy benefits

• Transportation allowance

• Optical reimbursement

• TotalPass

• Discount on the Carrefour card for purchases across the Carrefour network