Technical Support Consultant, Fluent in French and English

This is a fully remote position, open to applicants in Cyprus, +1 more country.

📋 Description

• Deliver technical assistance through phone, email, and chat channels.

• Diagnose technical problems and offer step-by-step support to customers.

• Work in conjunction with other departments to resolve customer concerns.

• Forward complex issues to the appropriate team for further investigation.

• Record customer interactions and inquiries in D365.

• Strive to enhance customer support processes and procedures continuously.

• Keep abreast of product knowledge and remain informed about company updates and changes.

⛳️ Requirements

• Proficient in English and French communication skills (minimum C1 for both spoken and written).

• A minimum of 1 year of experience in a customer support position, ideally in technical support, within a fast-paced setting.

• Knowledge of CRM systems and fundamental technical support, including familiarity with APIs, operating systems, and SaaS tools.

• Strong problem-solving and troubleshooting abilities, with a keen eye for detail.

• Capacity to manage multiple tasks and prioritize effectively.

• Outstanding interpersonal skills and a collaborative team player.

• Ability to convey technical information to non-technical customers.

• Personal computer equipped with at least 8GB of RAM and a reliable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.

🏝️ Benefits

• Fixed work schedule: Monday–Friday, 9 AM–6 PM (GMT+3).

• Opportunity to work entirely remotely.

• Inclusive international work environment.

• Compensation offered in USD.

• Incentives for referring friends.

• Balance between project demands and personal time.

• Internal health policy provided.

• Leadership that is responsive and invested in your growth and sustained collaboration.

• Supportive environment for self-development.

• A culture founded on trust, with no requirements for time tracking.