VMO Manager

This is a fully remote position, open to applicants in Idaho, +3 more states.

📋 Description

• Establish and manage the technology vendor management office for Managed Services Providers (MSPs).

• Design and implement governance frameworks, which include business and quarterly reviews, contract assessments, risk evaluations, and improvement strategies.

• Create standardized vendor playbooks, SLAs/XLAs, KPIs, escalation procedures, RACI matrices, and performance scorecards.

• Maintain a centralized repository for contracts, statements of work, amendments, obligations, and renewal schedules.

• Ensure adherence to regulatory, security, and data privacy standards.

• Develop and oversee a portfolio view of MSP engagements, tracking status, risks, dependencies, financials, and outcomes.

• Facilitate the prioritization of the innovation backlog and conduct retrospectives.

• Monitor the health of programs and report on issues, trends, and recommendations.

• Guide transition and transformation governance for new MSPs or changes in scope.

• Measure and communicate value realization, encompassing cost optimization, service stability, risk mitigation, and productivity enhancements.

• Act as the main point of accountability for vendor performance across the Technology division.

• Facilitate engagement with vendors at the executive level, including escalations, negotiations, and remediation planning.

• Collaborate with leaders in Technology, Security, Finance, Procurement, Legal, and business units.

• Establish data standards and frameworks for vendor performance reporting.

• Own or influence the VMO tooling ecosystem, including ServiceNow, vendor scorecards, and BI/analytics.

• Implement automation and analytics for tracking SLAs, generating reports, and validating invoices.

• Develop dashboards and insights that aid decision-making and enhance service delivery.

⛳️ Requirements

• Bachelor's degree in Information Technology, Business, or a related discipline.

• Over 8 years of experience in vendor management, service delivery management, IT operations, or sourcing within a Technology organization.

• An MBA or equivalent qualification is preferred.

• Strong conceptual and analytical thinking abilities.

• Exceptional judgment, troubleshooting skills, problem-solving capabilities, analytical skills, and discretion.

• Capacity to manage work-related stress and juggle multiple priorities at once.

• Ability to meet deadlines consistently.

• Proficient keyboarding skills.

• Willingness to travel as necessary.

🏝️ Benefits

• Work-life balance.

• Supportive culture.

• Reasonable accommodations when applicable and appropriate.

• Equal Opportunity Employer.

• Drug-Free Workplace.

• A diverse, equitable, and inclusive workplace.