Virtual Territory Business Manager – Central Region

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead demand generation, customer engagement, and enhance business performance in a designated territory.

• Assist with both pre-launch and post-launch commercial initiatives.

• Transform the national brand strategy into a localized business strategy and tactical execution plan.

• Promote product adoption through meticulous pre-call planning, clinical messaging, and educating patients about access.

• Develop a thorough understanding of the disease state, patient journey, and product offerings.

• Engage customers virtually using approved promotional materials and digital tools.

• Build and nurture relationships with ophthalmologists, retina specialists, IRD specialists, genetic counselors, and other relevant stakeholders via telephone, video, email, and sanctioned digital channels.

• Utilize digital engagement tools, analytics, customer insights, competitive intelligence, and territory data to identify and prioritize opportunities.

• Track lead and lag indicators and communicate competitive intelligence and field insights to sales leadership.

• Ensure accurate documentation of customer interactions, account strategies, and territory activities in approved CRM systems.

• Collaborate effectively with Market Access, Marketing, Medical Affairs, Commercial Operations, and field-based teams.

• Deliver virtual presentations, webinars, and remote educational programs for healthcare professionals and office staff.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• A minimum of 3-5 years of experience in pharmaceutical, biotechnology, specialty healthcare sales, inside sales, virtual sales, or customer engagement, with a proven track record of business success.

• Experience in ophthalmology is strongly preferred.

• Preferred experience in virtual pharmaceutical sales or omnichannel customer engagement.

• A solid understanding of ophthalmology practices, retina centers, academic medical institutions, referral networks, and the ophthalmology market landscape.

• Familiarity with inherited retinal diseases, ophthalmology treatment pathways, and patient identification processes is preferred.

• Demonstrated capability to develop, implement, and manage strategic account plans in a virtual setting.

• Proven success in building customer relationships and influencing treatment adoption through remote engagement channels.

• Existing connections with ophthalmologists, retina specialists, IRD specialists, genetic counselors, and key opinion leaders are highly valued.

• Preferred experience in supporting therapies that necessitate genetic testing or specialty patient identification processes.

• Experience with rare disease launches is preferred.

• Preferred background in virtual pharmaceutical sales, inside sales, customer success, tele-sales, or omnichannel engagement.

• Proven success in employing digital engagement strategies to enhance customer adoption and business performance.

• Ability to communicate approved clinical and scientific information compliantly to healthcare professionals and office personnel.

🏝️ Benefits

• Competitive salary and benefits package.

• Reasonable accommodations during the hiring process for qualified individuals with disabilities.

• A workplace culture that is inclusive and diverse.

• Opportunities for employee development and investment in the growth of others.