Service Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for customers, ensuring prompt and satisfactory resolution of issues.

• Offer ongoing technical and business assistance to designated customers.

• Keep up-to-date with knowledge of assigned regions, coverage areas, product lines, and related configuration installations.

• Act as the most direct link to relevant internal functions that support customers.

• Cultivate technical knowledge and implement policies or strategies effectively.

• Assess business drivers and coordinate teamwork with other departments.

• Suggest solutions beyond established parameters under guidance.

• Address straightforward tasks utilizing previous experience and on-the-job training.

• Leverage internal technical and analytical resources to inform decision-making.

• Provide informal mentorship to new team members.

• Plan and carry out service and maintenance tasks, including preventive and corrective maintenance, repairs, and product refurbishment.

⛳️ Requirements

• Extensive experience in Services and Customer Service Management for positions outside the USA.

• Educational qualifications equivalent to a Bachelor's degree from an accredited institution or a high school diploma with relevant experience for roles outside the USA.

• Bachelor's degree from an accredited university for roles based in the USA, or a high school diploma/GED with a minimum of 6 years of experience in the relevant Job Family Group(s)/Function(s).

• Excellent oral and written communication abilities.

• Proven capability to analyze and resolve issues effectively.

• Competence in documenting, planning, marketing, and implementing programs.

• Established skills in project management.

• Legally authorized to work in the United States.

• No employment visa sponsorship will be provided currently or in the future.

• Successful completion of a drug screening, if applicable.

• Ability to comply with customer vaccination requirements, where relevant.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Engaging career paths.

• Competitive salary.

• Relocation assistance.