Senior Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee successful interactions for both new and existing Redwood clients as a member of the Professional Services team.

• Collaborate closely with Sales to assist the sales pipeline, market Professional Services, and create Statements of Work that outline project goals, objectives, scope, and deliverables.

• Formulate comprehensive project plans, including risk assessments, issue tracking, and financial monitoring for each implementation.

• Update customers and internal stakeholders on project milestones, estimated delivery timelines, and potential obstacles.

• Manage and direct multiple projects to ensure timely completion within budget constraints.

• Coordinate with executives and project stakeholders by providing updates and reports on project progress.

• Anticipate resource requirements necessary to achieve project objectives and manage resources efficiently and effectively.

• Address customer inquiries and guide them towards successful implementations of Redwood products.

• Identify gaps in projects and propose enhancements to project management and implementation procedures.

• Collaborate with Professional Services management to achieve and surpass team KPIs.

• Spot opportunities to enhance and improve efficiencies through AI initiatives.

⛳️ Requirements

• 5+ years of experience in a customer-facing program/project leadership role, planning and managing multiple enterprise-level engagements of varying sizes and complexities.

• 2+ years of experience overseeing workload or business process automation projects.

• Experience with ERP systems, particularly SAP; knowledge of SAP Rise and S4/Hana is a plus.

• Capability to manage several engagements concurrently.

• Project management certification is preferred.

• Outstanding written, verbal, and presentation skills suitable for technical and management audiences, including effective communication with senior executives and C-level personnel.

• Strong organizational abilities to handle competing customer demands, multiple priorities, commitments, and projects.

• Excellent time management skills with the ability to adjust priorities on a daily basis.

• Strong analytical skills related to technical and project management challenges.

• Proficient in troubleshooting high-level technical issues to identify the best resolution path.

• Exemplary customer service mindset with experience in business development and customer relationship management.

• Ability to facilitate and leverage cross-team collaboration, working with teams both in-person and remotely.

• Familiarity with Professional Services Automation (PSA) software is preferred.

• Experience with Smartsheet is an added advantage.

• Prior experience in selling Professional Services to new or prospective clients before implementation is beneficial.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working arrangements.

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.