Virtual Scheduling Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a large volume of incoming and outgoing calls to schedule, reschedule, or cancel patient appointments across various specialties.

• Collect and verify comprehensive patient demographic and insurance information during the scheduling process.

• Conduct basic real-time checks for insurance eligibility.

• Notify patients about copays, outstanding balances, and necessary referrals or prior authorizations.

• Adhere to provider-specific scheduling templates, visit-type regulations, and clinical guidelines.

• Make outbound reminder calls to patients.

• Follow up on missed appointments and no-show cases.

• Manage recall waitlists to ensure provider calendars remain filled.

• Address patient inquiries and manage sensitive interactions with empathy.

• Appropriately escalate complex issues when necessary.

• Ensure compliance with HIPAA, patient privacy regulations, and operational standards.

• Achieve or surpass performance metrics for call handling time, scheduling accuracy, quality assurance ratings, and attendance.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of 1 year of experience in a healthcare contact center, medical scheduling, or patient access position is required.

• Knowledge of medical terminology is preferred.

• Familiarity with Commercial, Medicare, and Medicaid insurance types is necessary.

• Understanding of basic Revenue Cycle Management (RCM) concepts is beneficial.

• Experience with Electronic Health Record (EHR) scheduling software is expected.

• Proficiency in Practice Management (PM) scheduling software is required.

• Outstanding phone etiquette, active listening skills, and a compassionate approach to patient care are essential.

• High level of accuracy in patient registration and insurance data entry is crucial.

• Ability to manage anxious or frustrated patients with professionalism and composure is important.

• Capability to navigate multiple software applications concurrently in a fast-paced environment is needed.

• Strong self-management abilities in a high-volume remote call center setting are essential.

• Eligibility for full-time employee benefits is required.

🏝️ Benefits

• Benefits commence after 3 months of employment (1 month of training is included in this timeframe).

• Healthcare coverage is provided.

• Paid time off is included.

• A competitive benefits package is offered.