Franchisee Learning Facilitator

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate both live virtual and in-person training programs for franchisees, hotel personnel, and contact center staff.

• Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for owners and General Managers.

• Conduct virtual and in-person workshops while ensuring a high-quality learning experience.

• Present engaging webinars, workshops, coaching sessions, and educational programming during the Choice annual convention.

• Utilize Zoom and related virtual learning technologies to support engaging and effective instruction.

• Create, update, and maintain instructor-led training materials, virtual workshops, eLearning courses, videos, reference guides, and job aids.

• Assess learning materials for accuracy, relevance, compliance, and alignment with business priorities.

• Assist in instructional design efforts and work with learning partners to enhance program effectiveness.

• Support initiatives aimed at improving guest satisfaction, operational excellence, revenue generation, and brand performance.

• Collaborate with department representatives, franchisees, owner associations, and area directors to develop and deliver learning that aligns with organizational objectives.

• Provide advice and consultation on best practices in learning and operational training requirements.

• Promote certification programs and continuous learning opportunities across hotel and contact center operations.

• Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events.

• Assist with the preparation, logistics, and facilitation of Choice and owner association learning events and conferences.

⛳️ Requirements

• A minimum of 3 years of experience in hospitality, hotel operations, learning and development, training, facilitation, or related fields.

• Proven experience in facilitating instructor-led training programs in both virtual and in-person settings.

• Preferred experience in supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations.

• Preferably experienced in instructional design, curriculum development, or creating learning content.

• Proficient in using Zoom and other virtual learning technologies.

• Skilled in Microsoft Outlook, Word, Excel, and PowerPoint.

• Preferred experience with learning management systems and content development tools.

• Capable of developing and maintaining digital learning resources and training materials.

• Excellent skills in facilitation, presentation, and communication.

• Strong verbal and written communication skills.

• Ability to engage diverse learner audiences and adapt delivery methods to meet learning needs.

• Strong organizational and project management capabilities.

• Ability to manage multiple priorities within a fast-paced environment.

• Demonstrated ability to collaborate effectively within a matrixed organization.

• Strong analytical and problem-solving skills.

• Customer-focused mindset with a commitment to service excellence.

• Ability to embody organizational values such as integrity, curiosity, inclusiveness, respect, responsiveness, and accountability.

• A Bachelor's degree in Business, Hospitality Management, Education, Learning and Development, Organizational Development, Communications, or a related field, or an equivalent combination of education and relevant work experience.

🏝️ Benefits

• Competitive compensation and benefits package, including medical, dental, and vision coverage.

• Paid time off for holidays, vacation, personal, family, volunteer, sick leave, jury duty, bereavement, military, and religious observance.

• Financial benefits for retirement and health savings.

• Employee recognition programs.

• Discounts available at Choice hotels worldwide.

• Option for a home office work arrangement.

• Possible travel requirements depending on the role.