Virtual Receptionist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Respond to patient inquiries for a network of clinics.

• Schedule, modify, and cancel appointments in Jane in real-time.

• Ensure callers feel valued with empathy, patience, and professionalism.

• Address inquiries on the initial call whenever feasible.

• Collaborate with Virtual Assistants to relay information and follow up on requests.

• Maintain accurate clinic schedules.

• Safeguard patient information in accordance with PIPEDA and HIPAA regulations.

• Test AI tools and share strategies that enhance clinic efficiency without sacrificing quality or privacy.

⛳️ Requirements

• Over 3 years of administrative experience in a healthcare or wellness clinic, with significant front-desk or reception phone experience.

• Approximately 2 or more years of daily use of Jane in a clinical setting, including scheduling, booking modifications, and invoicing.

• Familiarity with practitioner workflows and patient requirements in naturopathic medicine, mental health, and medical aesthetics.

• Exceptional verbal communication abilities and a composed, professional phone demeanor.

• Strong problem-solving capabilities and meticulous attention to detail.

• Proficiency with web-based calendars, phone and email systems, and clinic management software.

• Quick adaptability to learn new tools.

• Interest in AI tools and a readiness to experiment with them.

• Residing in Canada and available Monday to Friday.

• Capability to work 8-hour shifts between 7 am and 7 pm in the designated time zone.

• Experience with virtual phone systems or managing high call volumes is a plus.

• Legal eligibility to work in Canada without employer sponsorship.

🏝️ Benefits

• Health benefits commencing on your very first day.

• Two weeks of paid vacation.

• Fully remote work from any location within Canada.

• Comprehensive training program prior to starting call duties for your clinics.