Virtual Navigator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver personalized virtual navigation and comprehensive support to students enrolled in the online BS in Psychology program.

• Offer coaching and tailored assistance to faculty and students regarding the effective utilization of Canvas.

• Engage in proactive outreach based on student needs, institutional data, early alerts, inquiries, and potential challenges.

• Evaluate student requirements and connect them with academic, administrative, financial, technological, career, and other student-support resources.

• Aid students in navigating University processes and finding approved information and services.

• Link students with tutoring, academic assistance, financial aid, registration, technology support, career services, certification preparation, and additional relevant services.

• Retain ownership of student cases through follow-ups; monitor referrals and assess whether obstacles were addressed.

• Identify students at risk and coordinate timely interventions with University offices.

• Support the AITLS Graduation Initiative by reaching out to students facing barriers to degree progression.

• Utilize the project's AI-powered chatbot and associated technology as supplementary student-support tools.

• Educate students on digital learning, academic resources, and AI-enabled tools.

• Keep detailed case notes, service logs, referral records, follow-up documentation, and student-contact records.

• Monitor assigned cases and document outcomes in accordance with Distance Education Success Center procedures.

• Participate in case coordination with academic programs, Student Affairs, Financial Aid, Registrar, Information Technology, Digital Learning, career services, and other institutional units.

• Escalate complex issues while ensuring continuous student follow-up.

• Engage in training sessions related to student navigation, AI literacy, digital learning, student success, institutional resources, FERPA, and University policies.

• Assist with student satisfaction surveys, service evaluations, and ongoing improvement initiatives.

• Contribute data assessing utilization, referral completion, persistence, retention, and student satisfaction.

• Execute related duties that support the goals of the Distance Education Success Center and AITLS.

⛳️ Requirements

• Bachelor's degree from an accredited institution in psychology, counseling, education, social work, student affairs, higher education, human services, or a related field.

• A minimum of two (2) years of experience in providing student services, advice, case management, navigation, customer service, or related direct-support services.

• Proven ability to work effectively with students in an online or technology-enhanced environment.

• Experience with Canvas, supporting online college students, adult learners, or students facing academic, financial, or technological barriers is preferred.

• Uphold the confidentiality of student information and adhere to FERPA and University privacy and information-security standards.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on student success.