Virtual Medical Assistant – Mental Health

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Address patient inquiries, messages, and callback requests with professionalism and empathy.

• Organize, reschedule, and manage appointments for various therapists and providers.

• Confirm patient insurance eligibility, benefits, and coverage specifics.

• Process, review, and file insurance claims via SimplePractice.

• Ensure patient records are accurate and updated as necessary.

• Oversee and manage administrative duties within SimplePractice and other practice management systems.

• Assist with patient intake, documentation, and other front-office administrative tasks.

• Collaborate with therapists, providers, and team members to facilitate efficient daily operations.

• Manage routine patient communications while upholding confidentiality and professionalism.

• Offer general administrative support to the mental health practice as required.

⛳️ Requirements

• Previous experience in US healthcare or mental/behavioral health is essential.

• Direct experience with SimplePractice is mandatory.

• Background in supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice environment.

• Strong comprehension of healthcare administrative processes.

• Experience with appointment scheduling and engaging with patients.

• Knowledge of insurance verification and claims submission.

• Exceptional written and verbal communication abilities.

• High attention to detail and capability to manage confidential patient data.

• Comfortable working autonomously in a remote setting.

• Must have a reliable internet connection, computer, headset, and webcam.

• Availability to work hours that align with the client's US time zone.

🏝️ Benefits

• Opportunity to work remotely.

• Reliable internet connection, computer, headset, and webcam are required for the role.