Virtual Medical Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare patients for their appointments with physicians.

• Ensure patients are connected and that video and audio functionalities are working properly.

• Add interpreters when necessary.

• Collect signed telehealth consent forms.

• Obtain images of insurance cards.

• Gather medical information via phone.

• Document medical histories, medications, dosages, and primary concerns.

• Record baseline vital signs and confirm baseline lab results.

• Conduct Kansas City Cardiomyopathy Questionnaire (KCCQ) surveys.

• Handle incoming calls.

• Make confirmation calls regarding upcoming appointments.

• Perform chart checks and prepare charts prior to patient visits.

• Schedule follow-up appointments and labs.

• Identify areas for improvement and risk mitigation.

• Implement policies that enhance the patient experience.

• Provide support to patients and healthcare providers in a completely remote virtual clinic.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Certification as a Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (RMA) is required.

• 1-3 years of experience as a Medical Assistant, including experience in providing virtual patient care.

• Excellent interpersonal skills.

• Strong verbal and written communication abilities.

• Exceptional organizational skills and the ability to multitask effectively.

• Detail-oriented with a strong focus on processes.

• Self-motivated and eager to embrace new technologies.

• Quick learner who is flexible and adaptable.

• A genuine passion for delivering an exceptional patient experience.

• Availability from Monday to Friday, 9:00 AM to 5:00 PM EST.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Paid holidays.

• Sick leave.

• 401(k) retirement plan.

• Additional benefits designed to support you and your family.

• Remote-first working environment.

• Commitment to equal opportunity employment.