Brokerage Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding service and support to Empower’s retail clients through incoming phone interactions.

• Articulate complex concepts in a clear and understandable way.

• Help clients with trading in Equity, ETF, Mutual Fund, Options, and Fixed Income securities.

• Handle service requests including account openings, asset movements, facilitating trades, and maintenance requirements.

• Ensure efficient and responsive client experiences by taking ownership, providing accurate information, and following up proactively.

• Leverage knowledge of brokerage transaction and regulatory requirements, such as Corporate Actions, Exchange Rules, Suitability, and Tax Implications.

• Identify leads and opportunities for referral to the Retirement Advisor Team.

• Generate new business opportunities.

• Work Monday through Friday according to the relevant Eastern, Central, or Mountain Time schedule.

⛳️ Requirements

• Active FINRA Series 7 and Series 63 licenses are required.

• FINRA fingerprinting is mandatory.

• At least 2 years of customer service experience, ideally in financial services or a high-volume inbound call center setting.

• Familiarity with equities trading, fixed income, and options is essential.

• Experience in retail, IRA, and/or 401K customer service, as well as past brokerage and mutual fund trading experience is preferred.

• Strong customer service skills, preferably in a high-volume inbound call center environment.

• A solid understanding of the diverse operational and investment needs of clients.

• Knowledge of current financial markets and retirement account operations.

• Excellent written, verbal, and presentation skills.

• Proficient technological skills and ability to multitask across various systems.

• Previous remote work experience is preferred.

• Must be authorized to work for any employer in the U.S.

• Must have reliable high-speed internet with a wired connection and a minimally disruptive home workspace.

• Internet connection should be fiber, cable, or DSL; inadequate home environment or connectivity may necessitate working from the office.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 401(k) plan with generous matching contributions from the company (up to 6%).

• Financial advisory services.

• Potential discretionary contributions from the company.

• Extensive investment options.

• Tuition reimbursement up to $5,250 per year.

• Business-casual work environment with the option to wear jeans.

• Generous paid time off upon hiring.

• Ten paid company holidays and three floating holidays each calendar year.

• Paid volunteer time — 16 hours per calendar year.

• Paid parental leave.

• Paid short-term and long-term disability.

• Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs).

• Flexible work environment.

• Necessary computer equipment provided for remote and hybrid positions.