Virtual Financial Aid Officer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of Title IV financial aid processing for students enrolled in clock-hour programs independently.

• Assess FAFSAs to determine and verify eligibility.

• Handle awarding, packaging, verification, ISIR corrections, disbursements, calculations, professional judgments, and dependency overrides.

• Implement federal student aid requirements while identifying and resolving discrepancies.

• Engage directly with schools and students across FAME's two service models.

• Clarify financial aid requirements, required information, and subsequent steps.

• Maintain communication with assigned schools via phone, email, and virtual meetings, including monthly discussions.

• Address inquiries and provide updates on matters related to student financial aid.

• Investigate financial aid concerns, determine subsequent steps, and advance cases accordingly.

• Work collaboratively with the remote team to resolve issues effectively.

• Manage workload efficiently while meeting expectations for turnaround time, productivity, accuracy, and reliability.

⛳️ Requirements

• Significant experience in a school financial aid administration department.

• In-depth knowledge of Title IV federal student aid regulations and compliance requirements specific to clock-hour schools.

• Extensive background in administering Title IV financial aid for clock-hour programs.

• Capability to independently complete packaging and awarding, ISIR corrections, verification, professional judgments, dependency overrides, disbursements, and financial aid calculations.

• Strong analytical abilities.

• High level of precision and attention to detail.

• Self-motivated and organized.

• Excellent customer service and financial counseling skills.

• Proficient written and verbal communication skills.

• Ability to articulate complex federal student aid requirements, eligibility, estimates, and financial aid offers clearly.

• Capacity to work independently within a collaborative remote team environment.

• Skill in managing competing priorities and meeting turnaround expectations.

• Proficient in Microsoft Office.

• Comfortable using financial aid management systems, student information systems, databases, and virtual collaboration tools.

• Experience with FAME's software is preferred but not mandatory.

• Legally authorized to work in the United States on a continual basis.

🏝️ Benefits

• Full-time remote work opportunities.

• Chances to develop specialized expertise.

• Opportunities for increased responsibility, leadership, and career advancement within Aquila, FAME, and Constellation Software.

• Virtual interview process.

• Accommodations available upon request for candidates with disabilities.