Virtual Executive Assistant

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee up to 4 email inboxes, including John's, responding on his behalf when suitable and organizing labels, flags, and folders.

• Convert email requests into tasks within Asana and ensure follow-ups are managed effectively.

• Handle vendor and invoice management, including resolving issues with vendors and laboratories.

• Review invoices for accuracy and process payments on behalf of the client once access is granted.

• Conduct quality checks on website orders, particularly for Mankind Health, by verifying pharmacy receipts, prescription acceptance, and shipment status.

• Address basic customer inquiries via phone and email, including shipping addresses, failed payment details, patient portal login issues, and guiding patients to existing resources.

• Assist with social media management for Lasara, Mankind Health, and the client's personal brand.

• Engage with comments and community interactions, source influencers, and identify actionable trends.

• Research business offerings and propose content ideas and video scripts.

• Aid in organizing photo and video shoots.

• Shadow the client on website, app, and CRM projects with marketing agencies and developers.

• Monitor project deliverables.

⛳️ Requirements

• A minimum of 3–4 years of experience as an Executive Assistant or in a similar role, preferably supporting a founder or a busy executive.

• Proficiency in Google Workspace (Gmail, Docs, Sheets) and Asana.

• Experience with any CRM system; familiarity with one CRM is sufficient.

• Comfortable communicating by phone with vendors and patients.

• Exceptional written and verbal English skills.

• Quick learner who takes notes and requires minimal guidance; can grasp concepts after a single explanation.

• A proactive problem solver who asks questions when uncertain, follows directions, and enhances tasks rather than merely executing orders.

• Not overly sensitive to direct and concise communication.

• Nice to have: tech-savvy with AI tools (ChatGPT, Claude).

• Nice to have: basic understanding of website, app, and CRM development.

• Nice to have: experience in healthcare or telehealth and knowledge of patient confidentiality.

🏝️ Benefits

• Fully remote work.

• $50 birthday bonus.

• $200 testimonial bonus.

• $500 monthly entry raffle.

• No tracker.