Virtual Assistant

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Respond to calls, emails, and website inquiries from families and referral sources; log new leads and schedule in-home assessments.

• Create and update caregiver schedules; manage call-offs and confirm appointments with clients.

• Monitor caregiver onboarding documents, background checks, training, and certifications.

• Maintain accurate and confidential client and caregiver records within the agency's care software.

• Assist with billing and payroll preparation: timesheets, visit verification, and follow-up on invoices.

• Advertise caregiver job openings.

• Generate simple reports and perform other administrative duties as required.

⛳️ Requirements

• Reside in Latin America.

• Fluent and personable in spoken and written English; comfortable communicating on the phone with seniors and families.

• Over 1 year of experience as a virtual assistant, receptionist, or administrator, preferably in home care or healthcare.

• Excellent organizational skills and attention to detail; capable of managing last-minute scheduling changes.

• Proficient with Google Workspace or Microsoft 365, email, and basic social media platforms.

• Must have reliable internet, a quiet working environment, and a headset.

• Ability to handle private health information with discretion.

• Experience with home care software (such as WellSky, AxisCare, ClearCare, or similar) is advantageous.

• HIPAA training is a plus.

• Basic skills in Canva for creating social media posts are a plus.

🏝️ Benefits

• Opportunity to work remotely.

• Full-time contract through a payroll platform.