Virtual Client Care Administrative Assistant

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Accurately record all discoveries and interactions within the CRM system.

• Uphold professionalism and empathy in all communications with clients and providers.

• Reach out to providers on behalf of clients to request and review pending invoices and confirm balances.

• Coordinate timely follow-ups with relevant stakeholders.

• Negotiate with providers on behalf of clients following the training period.

• Engage in daily, weekly, and monthly team meetings.

• Verify the applicability of insurance coverage for clients.

• Interact with multiple providers and streamline inquiries for improved efficiency.

⛳️ Requirements

• At least 1 year of experience in a client-facing position or customer service role.

• Sales experience is mandatory.

• Bilingual proficiency in English and Spanish.

• Strong attention to detail and excellent organizational skills.

• Exceptional verbal and written communication abilities.

• Emotional maturity and capability to manage sensitive information.

• Empathetic and professional attitude.

• Ability to work both independently and collaboratively within a team.

• Proficient with CRM systems and VoIP tools.

• Availability to work Monday to Friday, from 9:00 AM to 6:00 PM EST.

• Familiarity with CRM: Neos.

• Familiarity with VoIP: Intermedia.

• Must adhere to Eastern Standard/Eastern Daylight Time working hours.

🏝️ Benefits

• Opportunity to work remotely.

• A workplace that is certified as a Great Place to Work.