Virtual Assistant – Outreach and Engagement

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of high-volume outbound member texting for a travel membership organization primarily catering to college students.

• Dispatch outbound messages to a substantial number of members utilizing approved messaging frameworks and standard templates.

• Tailor messages to ensure they come across as timely, personable, and casual rather than generic or automated.

• Review recent message exchanges prior to sending to avoid redundancy in styles or tones.

• Pay attention to recent or upcoming travel and planning phases to select the most suitable message variation.

• Navigate through a high volume of conversations swiftly while maintaining accuracy and attention to detail.

• Regularly read member conversations to develop familiarity and sound judgment.

• Adhere to messaging guidelines while making thoughtful minor adjustments as necessary.

• Escalate unusual, high-stakes, or ambiguous situations instead of making assumptions.

• Employ a casual, upbeat tone that resonates well with a college-aged demographic.

• Successfully complete the application process, including prequalifying questions, a video introduction, a role-specific assessment (if applicable), recruitment interview, executive interview, client interview, and background/reference check.

⛳️ Requirements

• Exceptional written English with a strong grasp of natural, casual texting language used in the US.

• Deeply engaged with current social media trends, pop culture, and communication styles that appeal to college students.

• Capable of efficiently handling high volumes of conversations without sacrificing quality.

• Comfortable with repetitive communication tasks at a swift pace while maintaining tone and quality.

• Strong recall of previous messages and context across conversations.

• Dependable, organized, and consistent, with good judgment on when to inquire versus act.

• Previous experience in customer communication, outreach, texting-based support, or inbox management is preferred.

• Familiarity with travel, membership, or subscription-based industries is a plus.

• Experience in personalizing outreach at scale is advantageous.

• Active presence on TikTok, Instagram, or X is a bonus.

• An updated resume is required for application.

• A 1–2 minute Loom video is required for application.

• Candidates must submit a Loom video to advance to the next stage.

🏝️ Benefits

• Paid Time Off

• Holiday observance according to company policy

• 100% remote work

• Full-time employment

• Preferred overlap with EST hours

• Clear opportunities for expanded responsibilities, including inbound support and broader member success roles as trust is established.