Virtual Assistant – Medical, Bilingual – Haitian Creole, English

This is a fully remote position, open to applicants in Haiti.

📋 Description

• Deliver remote administrative assistance to a healthcare practice.

• Facilitate coordination with patients.

• Oversee management of patient records.

• Organize appointment scheduling.

• Support operations related to telehealth.

• Aid clinics in maintaining efficiency through administrative responsibilities and patient interactions.

⛳️ Requirements

• Communicate with patients in Haitian Creole and English through phone, email, and video conferencing.

• Schedule and oversee patient appointments.

• Manage patient intake and update medical records within EHR systems.

• Verify insurance details and assist with basic billing or referrals.

• Support telehealth workflows and maintain documentation.

• Follow up with patients concerning appointments, prescriptions, or care instructions.

• Collaborate with healthcare providers and clinic personnel.

• Uphold confidentiality and adhere to healthcare privacy regulations.

• Proficient in both spoken and written Creole and English.

• Previous experience as a Medical Virtual Assistant, Healthcare VA, or in Medical Office roles.

• Comfortable interacting with patients and conducting video calls.

• Familiarity with EHR/EMR systems is essential.

• Understanding of medical terminology and healthcare processes.

• Strong organizational and communication abilities.

• Availability to work during US business hours.

• Dependable internet connection and a professional home office setup.

• A quiet workspace suitable for patient communication.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work in a supportive healthcare environment.

• Chance to contribute to the improvement of patient care.