Virtual Assistant – Client Services Manager

This is a fully remote position, open to applicants in Mexico, +4 more countries.

📋 Description

• Assist in daily account management alongside the Account Director.

• Collaborate with clients, internal teams, creative partners, and vendors.

• Oversee multiple client projects and media campaigns, ensuring timelines, deliverables, and deadlines are adhered to.

• Delegate tasks, track progress, and coordinate execution among digital teams, creative partners, media partners, and vendors.

• Supervise campaign launches across both digital and traditional media channels, including Meta, influencer, and paid media initiatives.

• Monitor campaign pacing and execution in relation to the plan, budget, and strategy.

• Assess campaign assets and specifications for compliance with correct formats and sizes.

• Develop presentations and proposals, and compile research for client accounts and campaigns.

• Track campaign performance, analyze data, and identify opportunities for optimization.

• Prepare and present digital performance reports to clients.

• Communicate key metrics, results, and insights from campaigns.

• Foster client relationships through proactive communication and dependable follow-through.

• Enhance client retention by identifying needs and addressing issues proactively.

• Assist with media trafficking, trading, reporting, and billing processes.

• Maintain organized project documentation and task management systems.

• Review campaign specifics, deadlines, assets, and deliverables to help mitigate operational errors.

⛳️ Requirements

• Prior experience in Client Services, Account Management, Project Management, Media, Advertising, Marketing, or a similar client-facing position.

• Strong organizational and project management skills, with the ability to juggle multiple campaigns and priorities effectively.

• Exceptional attention to detail, particularly when managing campaign timelines, assets, budgets, and deliverables.

• Strong client-facing communication abilities, with confidence in professional interactions with clients, partners, and internal teams.

• Capability to work collaboratively with digital teams, creative partners, media partners, and vendors.

• Experience in tracking projects, assigning tasks, and ensuring that deadlines and deliverables are met accurately and timely.

• Ability to analyze campaign performance data and contribute to optimization strategies.

• Proactive and accountable working style, demonstrating strong follow-through.

• Proficient written and verbal communication skills in English.

• Comfortable with learning new technologies, reporting platforms, and media systems.

• Ability to work independently while closely collaborating with a small, fast-paced team.

• Submit application data and resume in English.

🏝️ Benefits

• Option to work from home.

• Payment in US dollars per working hour (40-hour week).

• Starting salary range of $6 - $12 per hour based on experience, with potential for raises based on performance.

• A workplace that values its employees.

• Opportunities for professional development to advance your career.

• A supportive team that appreciates your input and accomplishments.

• Referral bonus of $50 upon the hiring of a referred candidate by one of the company’s clients.