Virtual Assistant

This is a fully remote position, open to applicants in India.

📋 Description

• Manage incoming calls, texts, and emails for the companies we support.

• Address client inquiries and provide pricing information.

• Persuade customers to schedule home inspections.

• Arrange appointments for home inspections.

• Gather and input appointment details into the booking software.

• Reply to office communications through email, text, and voicemail.

• Deliver an excellent customer experience.

• Serve as the front desk representative for inspection companies.

• Maintain client calendars by booking appointments.

⛳️ Requirements

• Minimum 4 years of experience in Customer Service roles.

• At least 2 years in Executive Assistant or equivalent positions.

• A minimum of 2 years in remote work environments.

• Proficiency in English is essential.

• Capability to accurately enter notes, data, and client information, as well as navigate websites and standard software applications.

• Excellent digital communication skills (email, chat, text, etc.).

• Ability to multitask across various systems, customer situations, and communication channels.

• Clear and effective communication in the client's primary language.

• Detail-oriented, precise, and dedicated to adhering to established processes/SOPs.

• Good judgment and decision-making skills.

• Strong computer proficiency.

• A quiet workspace is necessary.

• Internet speed of at least 30 Mbps download and 10 Mbps upload.

• Availability for full and ongoing overlap with Porch's U.S. CDT business hours: 7:00 PM IST–3:00 AM IST during training and 9:30 PM IST–5:30 AM IST post-training.

🏝️ Benefits

• Medical insurance.

• Accident insurance.

• Retirement benefits.

• 12 company-paid holidays.

• 2 flexible holidays.

• Privilege/earned leave.

• Casual/sick leave.

• Paid maternity and paternity leaves.

• Weekly wellness events.

• Night Shift Allowance applicable in line with company policy.

• Comprehensive coverage for health, life, and financial well-being.