Virtual Assistant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee daily front desk operations for a portfolio of clinics, managing inboxes, calendars, bookings, billing, and charting in Jane.

• Interact with patients through phone, email, and secure messaging.

• Monitor tasks and follow-ups across various clinics.

• Ensure accurate and secure maintenance of clinic records in compliance with PIPEDA and HIPAA regulations.

• Contribute clinic insights and assist in shaping the development of Jane's Services offerings.

• Evaluate AI tools and identify methods to enhance clinic efficiency without sacrificing quality or privacy.

• Undertake approximately one month of practical training before gradually assuming responsibilities for clinics.

⛳️ Requirements

• Minimum of 3 years of administrative experience in a healthcare or wellness clinic environment.

• At least 2 years of hands-on experience with Jane in a clinical setting, covering scheduling, invoicing, charting, and settings.

• Experience working across multiple clinics or disciplines, or extensive knowledge in specific areas such as mental health, naturopathic medicine, or medical aesthetics.

• Familiarity with medical terminology including labs and treatment plans.

• Understanding of extended health billing processes.

• Highly organized and detail-oriented; capable of managing multiple clinics and tasks while maintaining composure and accuracy.

• Exceptional written and verbal communication skills, adaptable to each clinic's communication style.

• Proficient in Google Workspace, including Gmail, Calendar, Docs, and Sheets.

• Quick learner of new systems and workflows.

• Interest in exploring AI tools.

• Must be based in Canada and available Monday to Friday.

• Availability for 8-hour shifts between 7am and 7pm in the relevant time zone.

• Familiarity with virtual phone systems or other clinic software is advantageous.

• Must have the legal right to work in Canada without employer sponsorship.

🏝️ Benefits

• Health benefits commencing on your very first day.

• 2 weeks of paid vacation.

• Fully remote work opportunity from anywhere in Canada.

• Comprehensive training program before you manage your own clinics.