Virtual Assistant – Administrative, Business Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally respond to incoming calls, utilizing the provided scripts.

• Determine the nature of the caller's inquiry: whether they are a potential client, existing client, vendor, sales caller, or have another question.

• Gather the caller's essential information and the purpose of their call.

• Direct or escalate the information to the appropriate Sales, Customer Support, or internal team via email or the prescribed workflow.

• Maintain precise call logs and adhere to established escalation protocols.

• Offer routine administrative support, which includes email management, data entry, tracking, and documentation.

• No obligation to address technical or customer support issues or engage in sales activities.

⛳️ Requirements

• 2–3 years of experience in virtual assistance, customer service, reception, or administrative support roles.

• Proficient in spoken and written English.

• Possess a clear, professional, and confident phone voice.

• Maintain a courteous, service-oriented demeanor.

• Familiarity with MS Office or Google Workspace, email, and basic calling applications.

• Strong attention to detail and ability to accurately capture information.

• Reliable attendance and commitment to following a strict schedule.

🏝️ Benefits

• Full-time position.

• Opportunity to collaborate with a US-based legal tech team.

• Access to clear scripts, established workflows, and a defined scope, ensuring clarity on what success entails.