Dental Administrative Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to patient calls and messages, particularly new patient inquiries during afternoons, evenings, and Fridays, utilizing practice-specific templates.

• Oversee patient scheduling and carry out recare outreach initiatives.

• Follow up with patients who are overdue for cleanings.

• Utilize the practice analytics platform to pinpoint and reach out to deactivated or unscheduled patients.

• Assist with insurance verification and basic records management tasks.

• Organize patient credits, remove unnecessary records, and ensure the database remains accurate.

• Independently execute repetitive, non-judgmental tasks.

• Refer complex or judgment-dependent issues to on-site team leads.

⛳️ Requirements

• Previous experience in a US dental office is required.

• Demonstrated experience as a dental administrative operator.

• Strong, polished, and empathetic command of English to communicate naturally and warmly with US patients.

• Highly organized and efficient, with a proven history of producing quality work.

• Proficiency in Eaglesoft or comparable dental practice management software.

• Familiarity with an internal analytics platform to identify recare and treatment opportunities.

• USB headset with noise-cancellation capability.

• Working webcam is necessary.

• Computer should have a minimum of 1.8 GHz processor and at least 4GB RAM.

• Primary internet service speed must be at least 25 Mbps cable connection.

• Backup internet service speed should be a minimum of 10 Mbps.

🏝️ Benefits

• Performance incentives.

• Job security and stability.

• Paid training opportunities.

• An inclusive culture.

• Opportunities for upskilling.

• 100% remote work.

• Exceptionally supportive team environment.

• Career growth opportunities.

• Enjoyable work atmosphere.

• Holiday and overtime pay.

• Affiliate referral program offering up to $30 for each successful referral hired.