VIP Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster a personalized connection with each client while delivering outstanding client support.

• Efficiently and effectively handle incoming calls, emails, and cases assigned by executive clients.

• Record all client interactions in the Salesforce casing system.

• Skillfully troubleshoot and manage support-related issues.

• Provide tailored assistance to executive clients through phone and email communication.

• Conduct behind-the-scenes research on incoming inquiries and follow up with clients as necessary.

• Collaborate with various internal departments to ensure a smooth client experience.

• Strive to meet and surpass both company and departmental objectives.

• Comprehend client needs and expectations while adhering to appropriate standards.

• Maintain professional knowledge, competence, and skills essential for promoting additional services.

• Build and sustain effective working relationships both within and outside the department.

• Adhere to company and departmental policies and expectations, including attendance requirements.

• Embody the core values of DentalXChange.

• Undertake additional duties as assigned.

• Within the initial six months, showcase proficiency in case management, round-robin assignment, and internal escalation procedures; manage a full caseload; establish relationships with executive accounts; and communicate any account risks to leadership.

⛳️ Requirements

• GED or High School Diploma is required.

• At least 1 year of customer service experience in a professional setting is required.

• A minimum of 1 year of experience in the dental industry is mandatory.

• Preferred: At least 6 months of experience managing key accounts.

• Exceptional organizational abilities with a knack for meeting deadlines within specified time frames.

• Proficient in all MS Office applications and adept at using the internet.

• Self-reliant and capable of executing tasks with minimal supervision.

• Ability to collaborate closely with fellow associates.

• Strong verbal and written communication skills, alongside effective interpersonal abilities.

• Proficient in MS Office applications, with skills in developing reports and manipulating data in Excel.

• Capacity to successfully multitask with precision in a fast-paced environment.

• Working knowledge of technical and procedural aspects and functions.

• Ability to resolve practical problems and navigate various concrete variables in situations with limited standardization.

🏝️ Benefits

• Engaging and fulfilling career opportunities with potential for growth as we expand!

• Medical, dental, and vision coverage – eligibility begins on the first of the month after your start date.

• Unlimited paid time off.

• Paid leave for illness, jury duty, and bereavement.

• 10 paid holidays provided by the company.

• 401k plan with company matching.

• Access to a Health Advocate.

• Flexible spending accounts for healthcare and dependent care.

• Supportive colleagues and a positive workplace culture!