Customer Support Specialist

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Address customer inquiries through chat, email, and phone channels.

• Investigate and resolve customer issues by providing accurate and timely solutions.

• Foster strong customer relationships through professional and engaging communication.

• Work collaboratively with internal teams to efficiently and effectively resolve cases.

• Keep precise records of customer interactions and case details.

• Recognize and identify recurring issues.

• Participate in process improvements and contribute to the development of the knowledge base.

⛳️ Requirements

• Proficient in one or more Nordic languages.

• Confident in communicating in English.

• Background in customer service, operations, quality management, or a similar coordination role.

• Proficient in using Microsoft Office tools.

• Experienced in working with CRM systems and other customer service platforms.

• Possess an analytical and solution-oriented mindset focused on continuous improvement.

• Proactive and well-organized.

• Comfortable operating in an international environment.

• Identity verification required through inspection of an ID card.

• Background checks may be conducted as necessary.

🏝️ Benefits

• Flexible work arrangements, including options for remote work and adaptable work hours.

• Occupational pension plan.

• Insurance coverage.

• Parental benefits.

• Health care allowance.

• Opportunities for career advancement both locally and internationally.

• Access to networks of expertise.

• Access to Coursera and over 250,000 courses and certifications.

• Coverage under a collective agreement.