Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in navigating PrestoSports digital offerings, which encompass the content management system, live statistics, and applications.

• Address customer inquiries through Salesforce cases, live chat, and texting/SMS.

• Establish and nurture positive, long-term relationships with customers.

• Act as a liaison between customers with complex issues and internal product, sales, and marketing teams.

• Provide one-on-one training for customers during office hours.

• Accommodate games and events throughout the day, including evenings and weekends.

• Adapt to new tools and workflows while delivering clear and effective support.

⛳️ Requirements

• A bachelor's degree is preferred, but not mandatory.

• A minimum of 2–3 years of experience in support or customer-facing roles.

• Familiarity with product best practices and systems.

• Basic knowledge of Salesforce, Google Suite, and collegiate sports.

• Proficiency in effective verbal and written communication with internal and external stakeholders.

• Experience in software-as-a-service (SaaS) and sports statistical software.

• Strong collaboration, organizational, time management, customer service, and problem-solving skills.

• Capability to work accurately and meet deadlines amidst frequent interruptions.

• Ability to thrive in a team-oriented environment aimed at achieving results.

• Competence to work independently as well as part of a team.

• Skill in identifying basic procedural issues and escalating them as needed.

• Flexibility to accommodate a varied work schedule, including evenings and weekends, for games and events.

🏝️ Benefits

• Eligible for overtime (OT).

• Flexible work schedule.

• Opportunities for one-on-one customer training.

• Full-time schedule of 40 hours per week.