VIP Support Manager

This is a fully remote position, open to applicants in Cyprus, +5 more countries.

📋 Description

• Deliver exceptional support to VIP clients through chat, messaging, email, and phone calls.

• Address client inquiries promptly and professionally.

• Serve as a personal manager for a designated portfolio of VIP clients.

• Foster trust, comprehend client needs and objectives, and maintain consistent communication.

• Monitor client requests until resolution and uphold high levels of satisfaction.

• Keep the CRM updated with interactions, requests, and deals.

• Evaluate client behavior and propose strategies to enhance engagement and lifetime value (LTV).

• Spot upsell and cross-sell opportunities for GoMining products, including digital miners, hashrate, and tokens.

• Work in conjunction with marketing, product, and development teams to convey client feedback and enhance the VIP experience.

⛳️ Requirements

• Minimum of 2 years of experience in customer support, client services, or account management, preferably with VIP or high-value clients.

• Experience in crypto, fintech, or IT is advantageous.

• Strong communication skills, diplomacy, and a client-centric approach.

• Proficient in English at a B2+ level, both written and spoken.

• Familiarity with crypto, DeFi, NFT, and mining, or a willingness to learn rapidly.

• Experience with CRM systems and analytical tools.

• Capacity to thrive in a fast-paced environment, manage multiple clients simultaneously, and remain proactive.

• Basic sales and negotiation abilities.

• Comfort in presenting products to clients.

• Experience with VIP clients or high-net-worth investors is a plus.

• Sales or upselling experience is a plus.

• Proficiency in Russian is a plus.

• Knowledge of German, French, or Spanish is a plus.

• Experience in crypto exchanges, payment systems, or DeFi products is a plus.

🏝️ Benefits

• Fixed salary plus an uncapped commission on sales to your clients.

• Unique loyalty program: receive corporate digital miners and generate passive income with no investment.

• Learning support: courses, English classes, and conferences (up to 100% reimbursement).

• Remote work and flexible working hours.

• Up to 28 vacation days.

• Up to 15 sick days.

• Local holidays.

• Company-sponsored stays at a villa in Turkey.

• “Employee of the Month” recognition.

• Team events with exciting prizes.

• Structured performance reviews.

• Opportunities for career advancement into expert or top-management roles.