VIP Services Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate strong, genuine, and trustworthy relationships with players while identifying ways to enhance the customer experience.

• Engage in customer events to promote the brand and boost customer interaction.

• Efficiently allocate a designated promotional budget among VIP players.

• Proactively advocate for exceptional customer experiences.

• Implement all VIP policies and guidelines, including responsible gaming practices.

• Comprehend player needs and nurture long-term loyalty through the VIP engagement initiative.

• Communicate the latest promotions and tailored offers.

⛳️ Requirements

• A Bachelor's degree in a relevant field or equivalent experience.

• Minimum of 1 year experience in a sales or account management position.

• Comfort in a fast-paced, highly collaborative, and entrepreneurial setting.

• Ability to analyze data and trends for prompt and assured decision-making.

• Willingness to travel and work evenings and weekends.

• Must be able to acquire and maintain the necessary State Gaming License.

🏝️ Benefits

• Bonus.

• Equity.

• Benefits as applicable.

• Assistance with the required gaming license process, if applicable to the role.