VIP Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate strong, genuine, and trusted relationships with players while recognizing opportunities to enhance the customer experience.

• Engage in customer events to promote the brand and boost customer involvement.

• Strategically allocate a designated promotional budget among VIP players.

• Proactively advocate for exceptional customer experiences.

• Adhere to all VIP policies and guidelines, including those related to responsible gaming.

• Implement the daily strategy of the VIP engagement program to comprehend player requirements and nurture long-term loyalty.

• Deliver top-notch services to valued customers and communicate promotions and tailored offers.

⛳️ Requirements

• A bachelor's degree in a relevant field or equivalent experience.

• Minimum of 1 year of experience in a sales or account management position.

• Ability to thrive in a fast-paced, highly collaborative, and entrepreneurial setting.

• Proficient in analyzing data and trends to make swift and confident decisions.

• Readiness to travel and work during nights and weekends.

• Must be eligible to obtain and maintain the required State Gaming License.

• May need to secure a gaming license from the appropriate state agency as a condition of employment.

🏝️ Benefits

• Bonus

• Equity

• Benefits as applicable