Quality Policy Trainer

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Perform quality assessments through statistical sampling, auditing, and observing work in progress.

• Assess adherence to policies, procedures, and contract stipulations.

• Identify, review, and implement strategies for the regular monitoring of necessary data.

• Evaluate client eligibility and review expenditure requests.

• Oversee files, reports, and payment requests to ensure compliance with local, state, and federal regulations.

• Document staff performance and suggest coaching or training when necessary.

• Prepare monitoring documents and reports to facilitate performance enhancement.

• Communicate findings from data analysis and propose recommendations to improve staff competencies.

• Collaborate with management and team leads to organize ongoing staff training.

• Design and implement employee training programs in various classroom settings.

• Develop training materials such as texts, handouts, class exercises, and assessment tools.

• Evaluate operational procedures and processes for compliance while offering technical assistance for process and quality enhancements.

• Maintain training schedules, attendance logs, and pre/post-test assessments.

• Update and oversee document control systems.

⛳️ Requirements

• Bachelor’s Degree from an accredited institution or equivalent professional experience.

• A minimum of two years of relevant work experience.

• Working knowledge of WIOA and all applicable local Workforce Service programs.

• Familiarity with federal, state, and local laws and regulations.

• Preferred experience with state data systems.

• Strong data entry capabilities.

• Proficiency in Microsoft Office Suite and various software for correspondence, reporting, statistical analysis, and database management.

• Ability to communicate clearly and effectively through presentations, in person, and in both written and oral formats.

• Capacity to thrive in a fast-paced, team-oriented environment as well as independently with minimal supervision.

• Exceptional interpersonal skills and a strong customer service mindset.

• Valid driver’s license and sufficient vehicle insurance coverage.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer matching contributions.

• Opportunities for professional development and continuing education.

• Flexible work schedule options.

• Paid time off and holidays.