Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide outstanding customer service during all engagements with both internal and external clients.

• Facilitate training sessions both online and in-person.

• Partner with customers to enhance their success with First Due products.

• Offer intellectually engaging instruction customized to meet each customer's specific needs.

• Recognize and address gaps in customer knowledge.

• Foster long-term relationships with customers.

• Develop knowledge base articles, release notes, training videos, and other instructional materials.

• Act as a subject matter expert for both internal staff and external clients.

• Drive product adoption, enhance customer satisfaction, increase overall engagement, and improve customer lifetime value.

• Plan, create, write, record, and disseminate training content covering the complete software suite of First Due.

• Report directly to the Director of Advisory Services.

⛳️ Requirements

• Over 5 years of experience in firefighting or EMS.

• Technical experience in managing or implementing software platforms within a fire department.

• Proven excellent written, verbal communication, and interpersonal skills.

• Experience in adult learning environments.

• Self-motivated with strong organizational and time-management skills.

• Ability to contribute and collaborate effectively as part of a remote team.

• Experience in project management.

• Proven strong leadership skills.

• Detail-oriented work ethic with the ability to document and resolve issues effectively.

• Experience in creating knowledge base articles, release notes, video training, and other instructional content.

• Ability to cultivate positive and effective working relationships with customers, colleagues, vendors, and others.

• Willingness to travel 30% of the time for in-person customer training.

• Must be authorized to work for any employer in the United States.

• Must successfully undergo a criminal background check.

• Must complete I-9 employment authorization verification through E-Verify.

🏝️ Benefits

• Medical, dental, and vision insurance.

• FSA/HSA options.

• 401(k) plan.

• Flexible paid time off.

• Fully remote work environment.

• Technology stipend.

• Opportunities for career advancement.

• Additional benefits and perks.

• Reasonable accommodations available during the interview process and employment.

• Competitive compensation.