VIP Manager

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Oversee and nurture relationships with VIP clients in the local market.

• Build and enhance connections with existing clients through regular communication and relationship-building initiatives.

• Design and execute customer service processes and systems, including management protocols and monitoring of key customer statuses.

• Evaluate client behavior to uncover unexpressed needs and prepare comprehensive key customer analysis reports.

• Collaborate with stakeholders from various departments to provide optimal service solutions and experiences.

• Foster the growth of prospective clients through product offerings, offline marketing activities, events, and campaigns.

• Work alongside marketing teams to boost brand recognition and drive leads and conversions among VIP tiers.

• Keep precise data and information for weekly updates and analysis.

⛳️ Requirements

• A minimum of 4 years of experience in sales and client services roles within the international financial sector, ideally in banking or investments.

• Demonstrated success in managing client portfolios, including institutional clients, high-net-worth individuals, and private banking customers.

• Experience with trading platforms or exchanges is a significant advantage.

• Excellent communication and writing skills in both English and Vietnamese.

• Capability to thrive under pressure and meet tight deadlines while maintaining outstanding multitasking abilities.

🏝️ Benefits

• Competitive total compensation package.

• Learning and development programs, along with an education subsidy for employee growth and advancement.

• Various team-building initiatives and company events.

• Additional benefits that we are excited to share with you throughout the process!