VIP Account Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee a portfolio of VIP clients while delivering tailored support to each individual user.

• Foster long-lasting client relationships through consistent communication and proactive follow-ups.

• Enhance client engagement and retention by implementing personalized promotions and campaigns.

• Track client activities to pinpoint opportunities for enhancing portfolio performance.

• Collaborate with internal teams to address client concerns and ensure exceptional service quality.

• Onboard new VIP clients, re-engage dormant users, and maintain precise client records.

• Contribute to an international online gaming company that offers captivating and innovative gaming experiences utilizing cutting-edge technologies.

⛳️ Requirements

• A minimum of 1 year of experience in VIP account management.

• Proficient English communication skills at an Upper Intermediate level.

• Proven experience in managing client requests autonomously and juggling multiple priorities.

• Capability to cultivate client relationships and deliver personalized support.

• Relevant experience in the iGaming sector.

• Excellent communication skills, empathy, and a client-centric approach.

• Proactive mindset, ownership of tasks, and ability to work independently.

• Strong organizational abilities, attention to detail, and dependable follow-through.

• Flexibility, eagerness to learn, and capacity to maintain composure in challenging situations.

🏝️ Benefits

• Focus on Health & Wellness.

• Comprehensive Global Medical Coverage.

• Opportunities for Professional Growth.

• Benefits Programs including compensation for gym, dental, psychological services, etc.

• Rewards based on Performance.

• A Dynamic Work Environment.