Supplier Management Key Account Supervisor I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee the management of purchase orders by collaborating with global locations to facilitate efficient goods movement and uphold high levels of customer satisfaction.

• Develop and maintain relationships with international UPS offices.

• Revise Standard Operating Procedures (SOPs) and ensure adherence to operational compliance.

• Work alongside Business Development teams to stay informed on industry trends.

• Propel business growth through strategic customer meetings, KPI assessments, and data-driven supply chain solutions.

• Manage document control and corrective action plans, ensuring compliance at the origin.

• Generate business analysis reports related to shipping activities.

• Monitor shipment status and ensure vendor compliance.

• Utilize advanced Excel capabilities to manipulate and analyze data effectively.

• Serve as a customer advocate to address pricing, service, and relationship issues, aiming to prevent customer churn.

• Ensure a seamless customer journey from the initial contact to the complete integration of new Supplier Management customers.

⛳️ Requirements

• Demonstrated experience in supply chain management and/or ocean and customer relations.

• Strong analytical and strategic thinking capabilities.

• Exceptional communication and relationship-building skills.

• Proven ability to manage multiple responsibilities and prioritize tasks efficiently.

• A Bachelor's Degree (or international equivalent) is required, or be a current UPS employee with three years of experience at UPS.

• Experience in ocean freight is mandatory.

• Intermediate Excel skills are required.

• Proven track record of delivering customer service in direct customer-facing roles.

• Shift hours are from 8 AM to 5 PM.

• This role may involve travel based on business requirements.

🏝️ Benefits

• Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements.

• Medical/prescription drug coverage.

• Dental coverage.

• Vision coverage.

• Flexible Spending Account.

• Health Savings Account.

• Dependent Care Flexible Spending Account.

• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment.

• Disability Income Protection Plan.

• Employee Assistance Program.

• 401(k) retirement program.

• Vacation.

• Paid Holidays and Personal time.

• Paid Sick and Family and Medical Leave time as required by law.

• Discounted Employee Stock Purchase Program.

• Remote position.