VidOps Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the operations of the VidOps team, establishing priorities, distributing tasks, managing performance, and mentoring team members in both technical and customer-facing competencies.

• Collaborate with the Sales team to evaluate prospect compatibility and commercial viability, prioritize technical tasks across accounts, and conduct customer-facing demonstrations and technical discussions throughout the sales process.

• Direct customer assessments and proofs of concept, outlining scope, measurable success criteria, timelines, and subsequent steps in partnership with Sales and customers to facilitate commercial decisions.

• Actively participate in the design, implementation, and support of sophisticated video processing and encoding solutions utilizing Beamr technologies and platforms.

• Work alongside customers to gain insights into their video workflow requirements and craft customized solutions.

• Develop benchmarks and frameworks for analyzing video processing solutions and workflows.

• Diagnose intricate video issues related to encoding, streaming, and playback across various devices and platforms, while providing technical support and training on video technologies and best practices.

• Manage team capacity and delivery commitments across evaluations, demonstrations, integrations, and support, ensuring scope management and setting clear expectations with both customers and internal teams.

• Monitor engagement progress, identify risks and blockers, and keep Sales and management updated.

• Implement consistent procedures for customer transitions and evaluation planning.

• Remain informed about the latest advancements in video technologies and industry trends.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Video Engineering, or a related discipline.

• Over 5 years of experience in video engineering or related fields.

• More than 2 years of experience leading a Solutions Engineering or pre-sales team, focusing on task distribution, coaching, and performance management.

• In-depth knowledge of video codecs, streaming protocols, and content delivery networks.

• Familiarity with video processing tools and frameworks including FFmpeg and GStreamer, along with video encoder configurations and quality metrics such as PSNR, SSIM, and VMAF.

• Proficiency in at least one programming language, such as Python, C++, or Java.

• Experience in cloud computing, ideally with AWS, and understanding of cloud platforms for video processing and delivery.

• A strong commercial mindset, capable of evaluating commercial opportunities and aligning technical efforts with sales objectives.

• Proven experience in leading customer evaluations or proofs of concept, establishing measurable success criteria, and guiding customers in their decision-making processes.

• Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.

• Capacity to juggle competing priorities and timelines across multiple accounts, set clear expectations, manage scope, and make pragmatic resource allocation choices.

• Excellent time management and independent working capabilities, strong problem-solving skills, and attention to detail.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements to promote work-life balance.

• A collaborative and innovative team environment.