Vice President, Trust Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a multi-year strategy for Trust Services, detailing service scope, partner model, and capability roadmap.

• Oversee Trust Services revenue and budget, providing performance reports to senior management.

• Outline the roadmap for establishing new strategic partnerships with Corporate Development.

• Set and regularly update key performance indicators, including assets under trusteeship, trust count, revenue, pipeline, cycle times, client satisfaction, and partner service levels.

• Direct the selection, contracting, and ongoing management of independent trust companies that act as current and future trustees.

• Assess trust partners based on jurisdictional trust powers, fees, investment arrangements, technology, and service quality.

• Manage partner scorecards, conduct quarterly business reviews, and oversee due diligence files and transition plans.

• Act as the trust subject matter expert for wealth management teams, clients, prospects, and centers of influence.

• Create trust solutions and collaborate with clients’ estate attorneys to review structures.

• Lead trust meetings with clients and prospects in conjunction with advisors.

• Promote adoption through training sessions, case studies, and playbooks.

• Formulate and implement growth strategies, pipeline management, and sales initiatives.

• Define workflows, procedures, and systems for new trust intake and partner transitions.

• Serve as a point of escalation for partner and client service issues.

• Review client relationships with wealth advisors to ensure high satisfaction levels.

• Collaborate across departments regarding trust-related matters.

• Report on volume, productivity, revenue, and business development to senior management.

• Provide business leadership, set priorities, establish service standards, define workflows, and offer expertise and support to the Trust Operations team and Client Service leadership.

⛳️ Requirements

• Minimum of 12 years of experience in trust, estate, or private wealth services.

• Proven experience in establishing or managing a trust or fiduciary-related business, including the ability to lead through influence across teams.

• Familiarity with directed and delegated trust structures, trust company relationships, and multi-state trust considerations.

• Strong skills in case design and client interactions, including meetings with advisors, clients, and estate attorneys.

• JD, CTFA, CFP, or CTA designation is preferred.

• Availability during standard business hours, Monday through Friday, from 8 AM to 5 PM.

• Willingness to work early or late hours as necessary to fulfill business responsibilities and meet deadlines.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance.

• Company Paid Short-Term and Long-Term Disability Insurance.

• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance.

• Three Cigna medical plan options, including two High Deductible Health Plans and a Traditional Co-Pay medical plan.

• Kaiser Medical plans available in California.

• Health Savings Account (HSA) with company contributions for those enrolled in either HDHP medical plan.

• Two comprehensive Dental Plans.

• Vision Insurance Plan.

• Dependent Care Savings Account for child and dependent care expenses.

• 14 Company Paid Holidays, including a full week off during Thanksgiving.

• Generous paid time off program for vacations and sick days.

• Employee Assistance Plan.

• Family Medical Leave.

• Paid Parental Leave (8 weeks).

• Maternity benefits that combine company paid STD, any supplemental STD, and Parental Leave (8 weeks).

• Adoption Assistance Reimbursement Program.

• Company Paid Concierge Services for you and your family.

• 401(k) Retirement Plan featuring Traditional and Roth options, per-pay-period matching, and after-tax contributions.

• Pet Insurance.

• Personalized financial planning and advice from Mercer Advisors professionals at preferred employee rates.

• Eligibility for incentive compensation.