Vice President, Self-Pay Performance, Client Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the analytical evaluation of financial, operational, and client performance within a substantial Self-Pay portfolio.

• Act as a strategic advisor and daily performance partner for operational leaders, client partners, and client stakeholders.

• Lead initiatives focused on transforming the revenue cycle, emphasizing patient cash acceleration, bad debt reduction, charity optimization, automation, and operational efficiency.

• Drive continuous improvement efforts that deliver quantifiable financial value and cost savings.

• Convert data into actionable insights and executive-level recommendations utilizing SQL and Snowflake analysis.

• Lead and influence cross-functional teams that span operational, analytical, technical, and client-facing roles.

• Formulate strategies that enhance patient financial outcomes while minimizing administrative burdens.

• Create integrated patient engagement strategies across various channels, including texting, dialing, email, and others.

• Establish credibility with senior executives through proactive communication, operational transparency, and consistent execution.

• Hold vendors accountable for their performance, service levels, and outcomes; relay vendor performance to client leadership.

• Identify risks, trends, opportunities, and performance gaps prior to escalation.

• Collaborate with operational leaders through dotted-line accountability to set priorities, oversee execution, and address performance gaps.

• Serve as a link to Patient Access, Payer Yield, and upstream teams to enhance point-of-service collections, demographic and address accuracy, statement readiness, and patient-responsibility balance accuracy.

• Collaborate across payer yield, billing, and collections functions to refine patient-responsibility accuracy and flow across HB and PB.

• Utilize Epic, Snowflake, advanced SQL, reporting platforms, and operational analytics to uncover opportunities and drive enhancements.

• Influence executive decisions through factual insights, business cases, and measurable results.

⛳️ Requirements

• Bachelor's degree from an accredited college or university.

• Over 10 years of progressive leadership experience in Revenue Cycle.

• Experience managing Self-Pay, Patient Financial Services, Revenue Cycle Operations, Bad Debt, Early Out, Patient Cash, or similar functions.

• Extensive working knowledge of self-pay accounts receivable in both hospital and physician practice environments, including HB and PB workflows and their integration within an Epic Single Billing Office (SBO) model.

• Capability to influence large operational teams and foster accountability without having direct reporting authority.

• Proven success in managing relationships with executive-level clients.

• Strong financial expertise with experience overseeing operational performance, budgets, forecasts, and KPIs.

• Advanced analytical skills, encompassing complex SQL queries, Snowflake, and handling large datasets.

• Experience with Epic and enterprise reporting tools.

• Knowledge of state regulations and collection guidelines.

• Ability to spearhead transformation, change management, and process improvement initiatives.

• Practical knowledge of Epic builds, configurations, and work queues.

• Experience working with IS and vendors during technology implementations, vendor transitions, and large-scale SBO transformations.

• Preferred: Experience in supporting large integrated health systems.

• Preferred: Previous experience leading an Epic Single Billing Office team managing self-pay operations across HB and PB.

• Preferred: Consulting or client-partner leadership experience.

• Preferred: Proven track record of reducing bad debt, enhancing patient cash collections, and optimizing the patient financial experience.

🏝️ Benefits

• Annual bonus plan targeted at 30.00%.

• Competitive benefits package.

• Opportunities for learning, collaboration across teams, and exploration of new career paths.

• Chance to contribute, think innovatively, and engage in meaningful work.

• Community giving and support initiatives.

• Reasonable accommodation support available for applicants with disabilities.