Vice President – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the vision and operational strategy for the global Professional Services division.

• Lead and nurture managers and team leads within Technical Services, Project Management, and Consulting.

• Determine how projects are scoped, resourced, and executed on a global scale.

• Oversee budgets, margins, team capacity, revenue forecasting, and resource planning.

• Enhance utilization, capacity planning, delivery KPIs, predictability, and risk mitigation.

• Collaborate with Sales, Product, Customer Success, and Support on handoffs, RFP submissions, solution design, and delivery capabilities.

• Advocate for customer satisfaction through exceptional delivery, project governance, proactive issue resolution, reduced time to value, and increased attach rates.

• Assist in crucial customer discussions and proposal creation.

• Scale delivery practices by implementing standardized processes, enhancing team capabilities, and fostering innovation.

• Guide managers and team leads through transitions and support their professional growth.

• Coordinate with regional Professional Services leaders to ensure global standards, best practices, consistency, customer experience, and operational excellence.

⛳️ Requirements

• Bachelor’s degree is mandatory.

• An MBA or an advanced degree is advantageous.

• Over 7 years of leadership experience in professional services or SaaS implementation.

• Minimum of 3 years of experience leading people managers.

• Demonstrated global experience managing multiple large-scale enterprise software projects and a cross-functional delivery team.

• Strong business acumen with a track record of managing a profitable P&L and achieving margins of at least 30%.

• Experience in budget management, revenue forecasting, and resource planning.

• Exceptional communication, coaching, and relationship-building abilities.

• Comfortable navigating ambiguity and adept at leading teams through change.

• Willingness to travel as necessary to fulfill team and customer requirements.

• Must reside in eligible U.S. states; candidates from California or other states with active pay transparency laws will not be considered.

🏝️ Benefits

• Professional development opportunities that align with the evolving needs of the business.

• Reasonable accommodations provided during the recruitment process and on the job.

• Flexibility for remote work arrangements.