Vice President, Patient Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic leadership and operational management for HUB programs and patient affordability initiatives tailored for biopharma clients.

• Develop and expand patient access and affordability solutions aimed at enhancing outcomes, reimbursement processes, and experiences for both patients and providers.

• Supervise program teams across HUB, copay, and various patient affordability services spanning therapeutic areas and client needs.

• Define and implement operational strategies for copay programs, patient affordability solutions, and patient support services.

• Act as a senior strategic partner to clients, aligning program design, brand strategy, and operational execution.

• Identify and leverage opportunities related to technology integration, digital engagement, and patient insights.

• Collaborate with Business Development and Program Implementation teams on client onboarding, RFP submissions, and program launches.

• Direct HUB operations, which include benefits verification, prior authorization, financial assistance, copay assistance, patient onboarding, adherence programs, and nursing or clinical support as necessary.

• Establish and track performance metrics, client SLAs, KPIs, and quality standards.

• Drive ongoing improvements to enhance efficiency, scalability, and patient satisfaction.

• Oversee the design, implementation, and management of copay and patient affordability programs while ensuring compliance.

• Collaborate with Technology and Analytics teams to utilize data insights for decision-making and performance enhancement.

• Lead senior directors and program managers tasked with daily operations and execution of client programs.

• Cultivate a leadership pipeline and foster a culture of accountability, collaboration, and high performance.

• Manage workforce planning, training, and talent development initiatives.

• Ensure compliance with client requirements, industry regulations, and corporate compliance policies.

• Partner with Quality and Compliance teams for auditing, monitoring, and corrective action processes.

• Oversee operational budgets, staffing models, and resource allocation.

• Collaborate with Finance on program costs, margins, and scalability opportunities.

• Support discussions regarding strategic pricing and contract renewals.

• Adhere to company values, training deadlines, SOPs, and execute additional assigned projects.

⛳️ Requirements

• Bachelor’s degree in Healthcare Administration, Business, or a related field is required.

• An MBA, MHA, or a related advanced degree is preferred.

• A minimum of 10 years of progressive leadership experience in patient support services, HUB operations, patient affordability programs, specialty pharmacy, or pharma services.

• Demonstrated success in leading large-scale, multi-client programs within a third-party HUB or outsourced services environment.

• Strong understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.

• Proven experience in managing client relationships at an executive level.

• Exceptional leadership, financial acumen, and operational management capabilities.

• A strong commitment to service excellence, innovation, and compliance integrity.

• Knowledge of compliance regulations pertaining to HIPAA, FDA, OIG, and manufacturer guidelines.

• Prefer candidates capable of typing at least 35 words per minute with 97% accuracy.

• Willingness to travel up to 30% for QBRs, client meetings, or other on-site engagements as required.

• Successful completion of a background check and, depending on the role, a drug screening.

🏝️ Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing to premium costs.

• Access to Telehealth and Employee Assistance Program (EAP) services.

• Company match on Health Savings Account contributions.

• Complimentary Basic Life and AD&D coverage equivalent to annual earnings, with a minimum of $50,000 and a maximum of $300,000.

• Company-covered Short-Term Disability insurance, with an option to purchase Long-Term Disability coverage.

• 401(k) Retirement Savings Plan featuring a 100% match on the first 5% contributed, with immediate vesting.

• Paid Time Off (PTO) and Sick Leave benefits.

• Nine paid holidays plus two floating holidays.

• Opportunities for career advancement and both personal and professional growth.

• A challenging and stimulating work environment that encourages innovative ideas.

• An inclusive workplace and mission-driven culture.

• Background check and, depending on the position, drug screening contingent on employment offer.