Vice President, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the operational strategy and performance of Clover Care Services, including In-Home Care and Clover Care Visit programs.

• Develop the complete member journey from outreach and booking to visit preparation, arrival, telehealth access, and follow-up.

• Integrate AI into member engagement, scheduling, routing, visit preparation, documentation support, and follow-up coordination.

• Create an exceptional clinician experience while minimizing administrative tasks.

• Collaborate with Product and Technology teams to create operational tools, workflows, and product specifications.

• Manage distributed operations, including demand forecasting, capacity planning, staffing, scheduling, routing, and deployment.

• Partner with Clinical leadership to define AI autonomy, human review processes, monitoring, escalation, and accountability.

• Set performance metrics and conduct operating reviews focusing on engagement, visits, follow-up, administrative time, utilization, cost to serve, and care outcomes.

• Lead and mentor the CCS operations team, redesigning roles and processes as technology advances.

• Spend time with field teams, observe home and telehealth visits, and address operational challenges.

• Establish performance baselines and evaluate AI-enabled workflows within the first 90 days.

• Implement multiple reliable AI-driven workflows in production within the first six months.

• Build a scalable AI-enhanced practice that delivers exceptional home and telehealth care with improved outcomes and economics.

⛳️ Requirements

• Proven experience in building and scaling complex, distributed operations that merge technology with real-world service delivery.

• Demonstrated success in enhancing productivity, capacity utilization, scheduling, routing, resource allocation, service levels, or cost structures at significant scale for mobile or field-based workforces.

• Experience utilizing AI and automation to enhance service quality, capacity, or cost in consistent daily operations.

• Strong judgment regarding product and user experience.

• Practical experience with AI tools, workflow prototyping, performance assessment, and collaboration with engineers.

• Exceptional analytical skills and systems thinking.

• Ability to design workflows that leverage human expertise while determining suitable technology and human review responsibilities.

• Strong leadership capabilities with high standards, clear ownership, and the ability to develop future leaders.

• Capacity to thrive in dynamic environments and quickly translate ideas into actionable capabilities.

• Willingness to dedicate substantial time in the field and travel as necessary.

🏝️ Benefits

• Competitive base salary.

• Equity opportunities.

• Performance-based bonus program.

• 401(k) matching.

• Regular compensation reviews.

• Comprehensive medical, dental, and vision coverage.

• No-Meeting Fridays.

• Monthly company holidays.

• Mental health resources.

• Generous flexible time-off policy.

• Remote-first culture.

• Learning programs.

• Mentorship.

• Professional development funding.

• Regular performance feedback and reviews.

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.

• Reimbursement for office setup expenses.

• Monthly cell phone & internet stipend.

• Collaboration with global teams.

• Paid parental leave for all new parents.