Vice President of Operations

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Guide and cultivate a team of divisional and regional operations leaders.

• Oversee the operational performance of around 75+ veterinary hospitals and manage a P&L in the range of $250M–$300M.

• Propel sustainable growth and enhance profitability.

• Collaborate with hospital leadership to boost team engagement, strengthen physician relationships, and retain talent.

• Advocate for company culture and foster team development through coaching, mentorship, and leadership initiatives.

• Establish accountability and ensure service excellence throughout teams.

• Seamlessly integrate acquired practices with minimal disruption.

• Set, manage, and surpass financial targets.

• Monitor key metrics and performance indicators.

• Enhance volume growth, service mix, customer experience, pricing, and profit margins.

• Oversee the overall P&L and generate both near- and long-term value.

• Collaborate with marketing, recruiting, HR, business development, and finance and accounting on strategic initiatives.

• Formulate capital budgets for the $250 million+ portfolio and assess ROI analyses.

• Identify infrastructure requirements and drive improvements across various sites.

• Support operational best practices and align with enterprise objectives.

• Identify, evaluate, and implement growth opportunities, including DVM acquisition/hiring, new services, facility expansions, relocations, new site development, and strategic partnerships.

• Report to and collaborate with the Chief Operating Officer and the executive leadership team.

⛳️ Requirements

• 10+ years of multi-site experience in fast-paced healthcare services, restaurant, or retail sectors, including managing a business of comparable size and complexity.

• Proven ability to build multi-site or multi-state businesses through acquisitions, organic growth, and new developments.

• Proficiency in analyzing and interpreting complex and ambiguous data using tools such as Excel, PowerPoint, and Tableau.

• Experience with budgeting, staffing, ROI analysis, and enhancing profit margins.

• Willingness to spend time in the field visiting and supporting regional leaders and affiliated veterinary practices.

• Excellent active listening skills.

• Capability to implement processes and work collaboratively with the Chief Operating Officer.

• Ability to lead through influence rather than authority in a decentralized environment.

• Highly organized with a detail-oriented work ethic.

• Capacity to collaborate effectively with both practice-level and corporate team members.

• Strong executive presence.

• Frequent collaboration and coordination with stakeholders at all levels, including the Board of Directors, is a plus.

• Bachelor's degree is required.

• Willingness to travel approximately 50% by air or overnight.

🏝️ Benefits

• Performance-based bonuses.

• Equity grant.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• Vacation.

• Sick leave.

• 401(k).

• Paid sick leave, where required by applicable law.

• Health emergency leave, where required by applicable law.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans during the job application process.