Vice President, MSO Operations – Provider Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the long-term vision, strategy, and operational framework for the MSO and IPA business.

• Act as the operations leader, taking ownership of business performance, provider outcomes, and organizational growth.

• Spearhead enterprise initiatives that promote value-based care, affordability, provider competitiveness, and market expansion.

• Represent the organization in discussions with executive leaders, physician groups, provider organizations, and strategic partners.

• Manage the IPA P&L with responsibility for revenue growth, profitability, medical cost management, and operational results.

• Create business plans, budgets, forecasts, and investment strategies.

• Track business, financial, provider, and operational metrics, implementing strategies for performance improvement.

• Discover opportunities to drive growth, scale operations, and enhance network economics.

• Lead the national strategy for provider engagement and MSO service delivery.

• Supervise provider onboarding, practice transformation, operational consulting, performance improvement, and support functions.

• Ensure a consistent and scalable provider experience across various markets and practice segments.

• Promote provider retention, engagement, satisfaction, quality, affordability, and performance in value-based care.

• Collaborate with Product, Technology, and Analytics teams to create scalable provider-facing solutions and operational capabilities.

• Utilize analytics, automation, and digital tools to enhance provider performance, operational efficiency, and business outcomes.

• Ensure technology investments are aligned with strategic priorities and yield measurable value.

• Lead a large, matrixed organization through directors and individual contributors.

• Enhance organizational capability through talent development, succession planning, leadership coaching, and workforce planning.

• Cultivate accountability, innovation, collaboration, and a culture of continuous improvement.

• Drive performance across P&L, revenue, quality, service delivery, practice retention, network growth, affiliate satisfaction, and physician engagement.

⛳️ Requirements

• Bachelor's degree in Business, Healthcare Administration, Finance, Public Health, or a related field.

• 15+ years of progressive leadership experience in healthcare.

• 7+ years of leadership experience within an IPA, MSO, ACO, CIN, provider network, Medicare Advantage, population health, or value-based care environment.

• 5+ years of experience in driving growth within a matrixed organization.

• Proven P&L ownership or accountability for a significant business segment.

• Demonstrated success in leading large, complex organizations and enterprise-wide initiatives.

• Established track record of achieving scalable outcomes with a focus on technology tools for scaling.

• Proven success in enhancing the capabilities and performance of a multi-level team.

• Strong executive presence with the ability to influence providers, senior executives, and external stakeholders.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• Capacity to work from a dedicated space without interruptions to safeguard member PHI/HIPAA information.

• Preferred: MBA, MHA, MPH, or a related advanced degree.

• Preferred: Direct P&L ownership experience in an IPA, MSO, ACO, CIN, or similar provider organization.

• Preferred: Experience in leading multi-market provider networks and value-based care operations.

• Preferred: Experience in driving growth, provider performance, operational transformation, and profitability at scale.

• Preferred: Ability to build strategic relationships with cross-functional partners, corporate and market functions, vendors, and providers.

• Preferred: Familiarity with major clinical IT platforms and complex electronic medical record systems.

• Preferred: Experience in change management.

🏝️ Benefits

• Remote work arrangement

• Occasional travel to Humana offices for training or meetings

• Dedicated workspace and internet requirements to support effective work and protection of member PHI/HIPAA information

• 40 scheduled weekly hours