Vice President – Delivery, HLS

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Establish strategic, trusted-advisor connections with C-suite executives across Provider, Payer, Pharma, and MedTech sectors.

• Ensure compliance of solutions with HIPAA, HITRUST, GxP, FDA 21 CFR Part 11, and patient data privacy regulations.

• Enhance team staffing, talent distribution, billability, and practice utilization for HLS projects.

• Promote best practices and create reusable Salesforce HLS accelerators, including Patient Onboarding, Clinical Trial Management, Commercial Execution, and Provider Relationship Management.

• Recruit, mentor, and retain specialized HLS consultants, architects, and industry experts.

• Improve delivery operations, project health, margin objectives, and customer CSAT metrics.

• Define the strategic vision of the HLS practice and fulfill business unit growth targets with executive leadership.

• Spearhead the development of HLS accelerators, data model frameworks like FHIR/HL7 standards, and onboarding methodologies.

• Maintain personal billability on significant executive-level client engagements and key milestone phases.

• Offer coaching, guidance, and performance evaluations for direct reports.

• Assist in the recruitment, selection, and deployment of specialized HLS personnel.

• Evaluate candidate domain fit and support sales/pre-sales teams in qualifying complex engagement scopes.

• Identify, manage, and mitigate risks related to HIPAA compliance, system validation, integration scopes, and solution costs.

• Foster relationships with Salesforce HLS industry leadership, ISV partners, and clinical/tech alliance teams.

⛳️ Requirements

• Over 10 years of delivery leadership and consulting expertise focused on complex software implementations, particularly on the Salesforce platform.

• More than 5 years of extensive Healthcare & Life Sciences (HLS) domain experience, including Payer, Provider, Pharma, Biotech, and/or Medical Devices.

• At least 4 years of experience managing distributed teams of over 20 consultants, architects, and project managers.

• Strong understanding of Salesforce Health Cloud, Life Sciences Cloud, Service Cloud, Sales Cloud, Data Cloud, and MuleSoft/FHIR integrations.

• Comprehensive knowledge of healthcare data models.

• Familiarity with EHR/EMR integrations, including Epic and Cerner.

• Understanding of HIPAA, GxP, and FDA validation requirements.

• Relevant Salesforce certifications and industry accreditations, such as Salesforce Health Cloud Accredited Professional and System/Application Architect.

• Proven experience in channel/partner management.

• Experience collaborating directly with Salesforce HLS regional sales teams.

• Exceptional communication, stakeholder management, and executive presentation abilities.

• Must possess full-time permanent work authorization in the US.

• Willingness to travel to client sites and partner events as needed (25%+).

• Bachelor's Degree preferred, or equivalent experience.

🏝️ Benefits

• Flexible working hours with a focus on achieving a work-life balance (in that order!).

• Remote work flexibility.

• Unlimited Paid Time Off (RTO).

• 401K with Company Match.

• Medical, Vision, & Dental insurance coverage.

• Competitive quarterly bonus prospects.

• Continuing education and certification reimbursements, particularly within the Salesforce and Snowflake ecosystems.

• Occasional in-house competitions with spot bonuses.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learns, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• An open-door leadership policy that provides access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career development support.

• A culture of trust, transparency, and respect at all company levels.